Provides technical support for the DESTINI product suite by triaging tickets, diagnosing application, configuration, access, data, database, integration, authentication, and environment issues, and managing cases through resolution. Uses SQL and support tools to investigate root causes, conducts remote troubleshooting sessions, documents resolutions, escalates defects, collaborates with cross-functional teams, and creates knowledge-base resources. The role also supports user setup, permissions, environment configuration, and continuous workflow improvements.