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Manages a portfolio of small to medium-sized media customers, guiding onboarding, adoption, renewals, and expansion. Builds strategic relationships, monitors customer health, identifies retention and growth opportunities, delivers product training, and advocates for customers internally. Collaborates cross-functionally to resolve issues, implement solutions, analyze adoption trends, and provide recommendations to product and leadership teams while maintaining accurate CRM records.

Conduct outbound calls and emails to targeted finance decision-makers, including CFOs and Controllers, to generate interest in AP automation solutions. Build the marketable database by securing opt-ins, pre-qualify prospects, create sales opportunities, schedule introductory calls, meet daily activity quotas, support multiple sales channels, and collaborate with Marketing and Sales.

Own supplier network go-to-market operations, including launch playbooks, intake workflows, market and competitive research, enablement content, communication inventories, and KPI reporting. Partner cross-functionally with marketing, sales, onboarding, operations, and supplier teams to execute launches, maintain messaging consistency, refresh field tools, manage content versions, and translate performance data into actionable recommendations.

Leads the Customer Success function, overseeing CSMs and scalable programs that improve retention, adoption, customer health, satisfaction, and expansion. Defines KPIs, playbooks, customer journey frameworks, and proactive churn-reduction strategies. Partners cross-functionally with Sales, Product, Marketing, and Engineering; manages customer feedback, QBRs, renewals, advocacy programs, and customer success technology. Develops team talent, training, and a customer-centric culture.

Serves as the embedded RevOps partner to direct sales leadership by managing forecasting cadences, pipeline health, performance analytics, reporting, and operational process improvements. Builds models, scenario analyses, quota and rep-performance trackers, executive dashboards, and reporting packages. Translates business questions into actionable insights, identifies risks and opportunities, collaborates with Systems and Enablement teams, and documents scalable processes and playbooks.

Manage and grow relationships with suppliers, promote and onboard them onto AvidXchange payment and AP automation solutions, drive supplier adoption and satisfaction, meet sales or adoption targets, and coordinate with internal teams to resolve supplier issues.

Develop full life-cycle applications within Agile teams: translate requirements into features, write and optimize secure code, design to architecture standards, create unit tests, and debug/resolve software issues to ensure performance and security.

Perform outbound prospecting, build relationships, qualify leads, and set meetings to drive new business opportunities while representing AvidXchange's AP automation solutions.

Grow AvidXchange’s customer base through direct new-business sales. Manage regional prospects, build relationships with senior real estate decision-makers, demonstrate AP automation solutions, handle objections, negotiate pricing, and close opportunities. Use Salesforce.com and SalesLoft to manage leads and opportunities, meet revenue and productivity goals, and travel at least 50% within the assigned region.

Provide high-level strategic and operational support to the COO, manage complex calendars, lead cross-functional projects, prepare reports and presentations, coordinate meetings/events/travel, improve processes, and serve as a liaison across the organization.