Top Tech Jobs & Startup Jobs

Build and maintain post-sales customer relationships, drive adoption and retention of the ZeroFox SaaS platform, configure solutions and integrations, provide technical guidance and training, create reporting, resolve issues, advocate for customers, and collaborate internally on product improvements.

Provide IT support for in-house and distributed global employees, including ticket resolution, hardware and software troubleshooting, device procurement and configuration, MDM and identity platform administration, IT onboarding and offboarding, asset and license management, documentation, patch coordination, and compliance support.

Supports Customer Success teams through SaaS platform configuration, optimization, health monitoring, troubleshooting, and custom workflow or API integration development. Documents and implements technical requirements, completes customer adoption playbooks, manages multiple workflows, and serves as a subject matter expert on platform capabilities. Collaborates with Sales, Product, Customer Success, and Services to resolve issues, improve operational efficiency, and recommend product enhancements.

Build and maintain post-sales customer relationships, drive adoption and retention, configure SaaS platforms, develop integrations and reporting, deliver training, provide technical guidance, and advocate for customer needs. The role partners with Product, Support, Services, and Operations teams to resolve issues, identify usage opportunities, document best practices, and tailor solutions to customer business goals.

Manage post-sales relationships with public-sector customers, driving ZeroFox platform adoption, retention, optimization, training, and successful outcomes. Serve as a trusted advisor and technical resource, coordinate configuration changes and integrations, deliver reporting and web-based training, troubleshoot customer challenges, and advocate internally for customer needs. Partner with technical teams, product, services, and executives to improve customer experiences and identify opportunities for expanded platform usage.

Owns new business and expansion sales across the Department of Defense, military services, combatant commands, defense agencies, primes, and systems integrators. Builds mission-driven pipelines, navigates defense procurement vehicles and lengthy stakeholder cycles, sells cybersecurity and digital risk solutions, and closes flagship accounts. Requires enterprise or public-sector security sales experience, defense procurement knowledge, partner-channel selling experience, and an active TS/SCI clearance or recent cleared-environment experience.

Own new business and expansion sales across the Intelligence Community, including agencies, primes, and systems integrators. Build mission-driven pipelines, navigate classified procurement and contracting processes, develop trusted relationships with mission owners and channel partners, and close flagship agency accounts. The role requires managing long, complex, multi-stakeholder sales cycles and selling enterprise or public-sector security solutions in cleared environments.