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Monitors customer service calls, provides performance feedback, tracks team and individual quality metrics, identifies process improvement opportunities, supports management reporting, and delivers soft-skills training. The role also requires professional interaction with customers, vendors, and coworkers, adherence to safety and company policies, and proficiency with Microsoft Office applications. This is an on-site, Monday-through-Friday position in Indianapolis.

Sells fire and security services, develops new business, manages customer accounts, and grows territory revenue. Responsibilities include outside sales calls, cold calling, pipeline management, customer surveys, relationship building, and collaboration with internal teams, vendors, and coworkers. The role requires professional communication, Microsoft Office proficiency, a valid driver’s license, vehicle cleanliness, background and drug screening, and compliance with safety and company policies.

Provides administrative and clerical support to branch personnel, including phone handling, data entry, customer service, technician scheduling, equipment ordering, billing, invoicing, and professional communication with customers and vendors. The role requires Microsoft Office proficiency, accurate 10-key data entry, organizational skills, adherence to safety policies, and successful background and drug screenings.

Sell commercial security products and systems, including intrusion detection, video surveillance, access control, intercom, and monitoring. Develop quotes with Engineering and Operations, maintain customer and contractor relationships, identify upgrade opportunities, cold call prospective customers, coordinate product demonstrations, and maintain sales pipeline data. The role requires interpreting technical diagrams, using Microsoft Office, understanding basic IT functionality, following safety practices, and meeting background, driving, and drug-screening requirements.