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Manage Memphis site administrative and data management tasks including order entry and release, inventory and DEA Form 222 recordkeeping, receipts/releases processing, reception, clerical logistics, report creation, vendor coordination, and adherence to SOPs to ensure timely client order fulfillment.

Lead Workforce Management, Quality, and Operations Training across multi-site, multi-channel operations. Design staffing models, forecasts, and capacity plans; administer NICE WFM/CXone; oversee quality monitoring, training curricula, executive reporting, cross-functional partnerships, and continuous improvement.

The Senior Account Manager leads the execution of integrated and digital marketing plans, develops strategies, oversees campaign projects, manages client relationships, and mentors junior team members.

Design, implement, and manage the enterprise EDI/B2B platform (IBM Sterling B2Bi). Build and tune BPML and complex maps, configure AS2/SFTP/VAN connections, support production issues, document processes, lead migrations and integrations, mentor junior staff, and drive EDI strategy and reliability.

Provides on-site HR support including employee relations (investigations, disciplinary actions, terminations), payroll and benefits troubleshooting, onboarding/offboarding, recruitment recommendations, compliance with employment laws, HR initiative support, and liaison with payroll and third parties.

Lead operational database services for Postgres and Snowflake in Azure: performance tuning, maintenance, security, replication, disaster recovery, data integration, stored-procedure development, and cross-team incident resolution to improve data quality and accessibility.

Serve as HR business partner for Europe, delivering end-to-end HR operations (hiring, onboarding, contracts, C&B, absence, employee relations), ensuring legal compliance across multiple European countries (France mandatory), administering HR programs, supporting mobility/relocation, driving HR policy, data integrity in HR systems, and leading engagement, DE&I, and talent initiatives.

The Account Supervisor manages medical communications projects, ensuring client satisfaction and effective collaboration across teams to execute project plans successfully.

Design and govern scalable Salesforce Health Cloud architectures. Lead Apex, LWC/Aura, and Flow development; define integration, security, multi‑org, and CI/CD strategies; mentor teams; ensure HIPAA/PHI compliance and platform governance.