Top Tech Jobs & Startup Jobs

Serve as primary liaison between customers and internal teams to ensure service delivery and SLA adherence. Manage complex service solutions, lead business reviews, identify growth opportunities, audit invoices and A/R, and maintain documentation to drive account performance and operational efficiency.

Lead the Decision Science function, designing ML models, overseeing experimentation frameworks, and ensuring model adoption across the company, driving operational and commercial improvements.

Own full-cycle recruiting for product, data, and engineering roles: source passive candidates, screen technical and product fit, partner with hiring leaders, manage pipeline metrics, improve processes, and close high-impact hires while ensuring a strong candidate experience.

Build and integrate AI/ML capabilities into Stord's logistics platform using Elixir services. Implement demand forecasting, intelligent routing, real-time predictions, anomaly detection, LLM APIs, and streaming data pipelines. Design distributed, fault-tolerant systems, optimize performance and costs, add observability and feature flags, and collaborate with product, data science, and ML teams to productionize AI features.

Manage client relationships as primary liaison, ensure service delivery and SLAs, oversee complex service implementations, drive revenue growth and account P&L, audit invoices and A/R, identify expansion opportunities, lead strategic account planning, mentor junior staff, and implement process improvements to optimize performance and customer satisfaction.

Lead day-to-day fulfillment center operations (inbound, put-away, outbound, returns), manage staffing, KPIs, inventory accuracy/ICQA, budgeting/payroll, new client launches, and coach Area Managers while partnering with cross-functional teams to ensure operational excellence.

Lead cross-functional internal systems programs including tooling rollouts, migrations, automation, and SOC audit readiness. Build roadmaps, run reviews, create playbooks, manage vendors and stakeholders, and deliver projects on time with strong communication and execution.

Lead and scale Revenue and Billing Operations for a multi-service 3PL platform. Own end-to-end billing, revenue recognition (ASC 606), financial reporting, systems integration (WMS/TMS/ERP/billing), automation and AI adoption, cross-functional alignment, controls, tax compliance, and build a high-performing team to ensure accurate, scalable revenue capture and margin visibility.

Lead day-to-day fulfillment center operations including inbound, putaway, outbound, B2C/B2B, and returns. Manage Area Managers and associates, own KPIs (inventory accuracy, dock-to-stock, SLA, productivity), oversee ICQA and GMP compliance, manage payroll/budgeting/scheduling, support new client launches, and partner with cross-functional teams to drive operational improvements.

Build and run Stord's social presence end-to-end: own executive and CEO social strategy, create on-camera short-form content, scale employee advocacy, manage content calendars and workflows, report performance tied to business outcomes, and partner cross-functionally to translate company stories into platform-specific content.