Top Tech Jobs & Startup Jobs

Serves as the primary liaison between customers and internal operations, IT, and finance teams. Manages complex service solutions, customer business reviews, SLAs, documentation, invoice audits, accounts receivable issues, and service improvements. Partners with leadership on business transformation, operational efficiency, financial accuracy, strategic recommendations, and growth opportunities while maintaining strong customer relationships.

Lead full sales lifecycle to enterprise customers across the US: prospect, demo Stord platform, build strategic relationships, manage CRM pipeline, forecast revenue, and close new business while maintaining customer satisfaction.

Serves as the primary liaison between customers and internal operations, IT, and finance teams. Manages service requirements, complex solution implementation, SLAs, customer business reviews, process improvements, and account documentation. Audits invoices, tracks accounts receivable, resolves financial issues, and identifies growth opportunities. The role supports operational efficiency, business transformation, strategic recommendations, and long-term customer relationships.

Provides timely, professional support to clients across Salesforce, email, Slack, and other channels. Manages cases from intake through resolution, documents updates accurately, follows SOPs, meets service-level and satisfaction targets, escalates complex issues, collaborates with internal teams, and develops the skills needed to handle increasingly complex client scenarios independently.

Provides timely, professional support to clients across Salesforce, email, Slack, and other channels. The role manages cases from intake through resolution, documents and categorizes requests, follows established SOPs, meets service-level and quality targets, escalates complex issues, collaborates with internal teams, and develops skills to handle increasingly complex client inquiries independently.

Manage relationships with Stord Parcel customers as their primary liaison, supporting onboarding, system integrations, domestic parcel strategy, carrier diversification, delivery performance, and business reviews. Analyze shipping KPIs, costs, invoices, and accounts receivable while resolving financial discrepancies. Partner with Operations, Product, and Engineering to address customer needs and influence the parcel technology roadmap.

Lead the architecture and technical strategy of Stord’s AI platform while building agent orchestration, tool systems, prompt management, integrations, and stateful edge services. Ship reliable LLM-powered features, guide AI-assisted development, establish engineering quality standards, mentor engineers, manage technical risks, and collaborate with product, data science, ML, and engineering teams.

Build and own internal platform services that increase engineering velocity across Stord. Responsibilities include unifying product capabilities into shared services, enabling product-team integrations, building agent-ready infrastructure and MCP integrations, developing tooling and golden paths, improving developer experience, and measuring organizational impact. The role requires high autonomy, strong platform depth, practical agentic development experience, CLI-native workflows, product-oriented problem solving, and collaboration with engineering leadership and SRE.

Lead Stord’s SDET function by establishing test architecture, framework standards, CI-gated automation, and AI-assisted test generation. Build an API-first E2E testing framework spanning web UI, APIs, and Kafka eventing, with resilient handling of asynchronous workflows. Create coverage, regression, load, and performance testing infrastructure; partner with SRE on test environments; and hire, develop, and set the technical bar for the SDET team.

Leads daily operations across a warehouse or fulfillment center, managing supervisors, associates, staffing, inbound and outbound shipments, inventory accuracy, safety, quality, productivity, budgets, and KPIs. Develops staff, supports recruiting and labor planning, implements process improvements, manages peak-season strategies, and collaborates with customers, partners, and internal excellence teams to achieve operational objectives.