Top Tech Jobs & Startup Jobs

Own and evolve Stord’s visual identity across digital, print, events, sales collateral, and social. Set creative direction, create high-impact brand assets, build scalable guidelines and templates, coach designers and freelancers, collaborate cross-functionally, manage vendors, and connect creative work to business outcomes.

Designs and optimizes fulfillment solutions, facility layouts, process flows, labor models, automation strategies, pricing models, and cost structures. Conducts scenario modeling and supply chain financial analysis while partnering with sales, finance, operations, implementation teams, and prospective customers. Supports scalable, cost-effective solutions for fulfillment and warehousing operations.

Leads site-specific inventory control and quality assurance programs, overseeing cycle counts, audits, reconciliations, investigations, KPI reporting, and corrective actions. Manages ICQA personnel, ensures compliance with inventory standards and customer requirements, maintains segregation of duties, and partners with operations, engineering, BI, HR, and customer experience teams. Drives root-cause analysis, CAPA implementation, process improvements, reporting enhancements, and automation to improve inventory accuracy and operational quality.

Leads Commerce engineering teams responsible for shopper-facing products spanning checkout, delivery promises, tracking, notifications, returns, and shipment protection. Owns hiring, team development, product outcomes, zero-to-one delivery, architecture, code reviews, reliability, and incident response. Partners with Product, Design, merchants, and shoppers while driving AI-first engineering practices and hands-on development across TypeScript services and React applications.

Manage customer onboarding and professional services projects spanning fulfillment, WMS, OMS, software-only launches, and supply chain implementations. Coordinate Commercial, Implementation, Integration, Operations, and customer teams from contract signature through hypercare. Balance scope, timelines, budgets, resources, risks, and business outcomes while tracking KPIs. Lead technology deployments, process improvements, legacy migrations, requirements development, training, testing, launches, and post-deployment feedback. Travel up to 50% for customer-critical milestones.

Provides timely, professional client support across Salesforce, email, Slack, and other channels. Manages cases from intake through resolution, documents and categorizes requests, follows SOPs, meets SLAs, escalates complex issues, and collaborates with internal teams. The role requires strong communication, attention to detail, organization, basic problem-solving, and willingness to learn while developing the ability to handle increasingly complex client inquiries independently.

Serve as the primary liaison for Stord Parcel customers, guiding onboarding, integrations, shipping strategy, carrier diversification, and delivery performance optimization. Lead business reviews, analyze shipping and financial data, audit invoices, resolve accounts receivable discrepancies, and provide customer feedback to Product and Engineering. Advise brands on parcel logistics, rate optimization, last-mile delivery, and service improvements while strengthening customer relationships and loyalty.

Serves as the primary liaison between customers and internal teams, coordinating service solutions, customer business reviews, operational improvements, invoice audits, accounts receivable issues, and growth opportunities. The role manages complex customer programs, maintains documentation, ensures SLA adherence, supports business transformation, and provides strategic recommendations to improve service outcomes and financial performance.

Leads daily operations for a high-volume warehouse or fulfillment center, managing supervisors, associates, staffing, inbound and outbound activities, inventory accuracy, safety, productivity, customer service, budgets, and KPIs. Develops employees, supports recruiting and labor planning, establishes operational targets, prepares peak-season strategies, and partners with warehouse excellence teams to improve scalable processes and customer experience.

Builds and leads Stord’s go-to-market enablement program, including new-hire bootcamp, ongoing training, certifications, playbooks, battlecards, and content for sales, account management, solutions consulting, and partners. Owns readiness programs, ramp-time benchmarks, certification tracking, content adoption, competitive positioning, and enablement ROI. Partners with Sales, Account Management, Solutions Consulting, Product Marketing, and GTM Strategy & Operations to support verticalized selling and product expansion motions.