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Provide high-quality client service by handling inquiries, entering and tracking data, maintaining case documentation, coordinating with QA and providers, filing cases, routing calls, and assisting with clerical tasks while ensuring HIPAA compliance and timely resolution of issues.

Provide front-line client support by answering inquiries, managing documentation and databases, coordinating Independent Medical Examinations (scheduling and records distribution), processing outbound mail, and performing clerical tasks to ensure timely, accurate case handling and adherence to compliance and quality standards.

Respond to client inquiries via phone, email, and portals; update case status; enter, track, and verify data in databases; perform clerical duties; route calls; assist with complaint resolution; ensure HIPAA and regulatory compliance; support team operations.