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Handles client, physician, nurse, and representative inquiries; enters and tracks case data; coordinates provider assignments; maintains databases and case files; monitors report status; addresses complaints and quality issues; performs clerical tasks; and ensures compliance with company, legal, and HIPAA standards in a fully remote setting.

Handles client inquiries, case and database updates, document indexing, mail processing, filing, scanning, proofreading, and medical record preparation. Coordinates aspects of independent medical examinations, including provider contact, attendance confirmation, and record distribution. Supports quality assurance, complaint resolution, and timely case completion while maintaining confidentiality and HIPAA compliance. The role also requires regular local driving to retrieve and deliver mail.

Schedules medical examinations and coordinates appointments among clients, physicians, and examinees. Communicates appointment details and changes, confirms medical records, prepares notifications, coordinates ancillary services, manages invoices and prepayments, arranges lodging and transportation, responds to report inquiries, and supports office operations while maintaining accuracy, confidentiality, and HIPAA compliance.

Manage and document security controls supporting information security and compliance requirements. Facilitate HITRUST and SOC 2 audits, collect evidence, remediate exceptions, monitor controls, respond to client assessments and RFPs, and conduct vendor risk assessments. The role also supports security risk programs, policy development, vulnerability and control testing, and cross-training with IT Security on security tools and technical controls.

Account Executive responsible for acquiring new clients, managing and expanding existing accounts, developing territory plans, forecasting sales, and meeting revenue targets. The role requires frequent travel throughout New York for client visits, prospecting, and sales events. Responsibilities include CRM management, competitive analysis, presentations, cross-functional collaboration, client issue resolution, and compliance with company standards.

Operationalize and manage enterprise governance across AI, automation, data, analytics, and product investments. Own policies, standards, exceptions, committee operations, maturity tracking, stakeholder requirements, business cases, data catalog and lineage tools, risk scoring, security controls, training, and leadership reporting. The role requires business analysis, data governance, AI risk assessment, regulatory awareness, requirements translation, Agile delivery, and collaboration with technical and non-technical stakeholders.

Handles client inquiries, case status updates, and communications through email, portals, and phone. Performs accurate data entry, tracking, documentation, database maintenance, clerical organization, and complaint resolution while following regulatory standards, including HIPAA. Requires professional communication, confidentiality, strong computer skills, typing accuracy, independent prioritization, and teamwork in a fast-paced onsite office environment.

Lead regional business development to identify and grow client relationships, increase referrals and revenue, collaborate with account teams, represent the company at industry events, analyze market/competition, deliver presentations, and provide regular reporting to sales leadership.