Administer and optimize MySQL databases supporting business-critical applications. Responsibilities include configuring database architecture and hosts, managing access privileges, monitoring performance and security, implementing backup and recovery, tuning queries and indexes, maintaining replication, automating administrative tasks, planning capacity, and executing upgrades and migrations. The role also collaborates with technical teams to troubleshoot database issues and ensure reliable application performance.

Provides front-line phone support for Rent Manager property management software. Troubleshoots product functionality, accounting workflows, installations, printing, integrations, and general usage questions; guides customers through workflows; documents interactions; manages support cases through resolution; and researches issues using internal resources. The role includes structured training and certification, ongoing product learning, productivity expectations, and occasional evening or weekend on-call assignments.

Provides phone-based technical and product support for Rent Manager customers, specializing in scripting, custom automation, software workflows, and troubleshooting. The role involves owning support cases through resolution, researching issues with internal resources, documenting interactions, completing training and certifications, and meeting productivity standards. It is designed for entry-level candidates with programming interest and offers structured career progression.