Top Tech Jobs & Startup Jobs

Serve as senior technical escalation for TAC, lead advanced troubleshooting and incident response, mentor and onboard technicians, monitor SLAs and ticket queues, maintain documentation and KB articles, drive process improvements, and collaborate cross-functionally to support service delivery and customer success.

The Systems Analyst will provide Tier 1 support for end-users, troubleshoot desktop and network issues, manage user accounts, and document work procedures.

Provide Level 2 technical support via TAC ticketing: advanced Active Directory and Microsoft 365 account/GPO support, VPN and VMware troubleshooting, server/SAN/storage administration, basic firewall and MFA support, Azure subscription troubleshooting, Exchange and spam solution administration, wireless and backup solutions management, and on-site equipment installations.

Provide day-to-day network administration and troubleshooting for customers, maintain systems and monitoring tools, perform layer 1-3 connectivity diagnostics, support circuit activations and managed services onboarding, document issues and create internal articles, and offer technical support to internal staff and external customers.

Provide advanced workstation, application, network, Active Directory, VPN, email, and virtual server support as escalation for L1 analysts. Troubleshoot TCP/IP and connectivity, perform basic OS and Azure support, follow SOP/ITIL processes, use RMM and ticketing tools, perform root cause analysis, and help standardize triage procedures.

Provide Level 1 TAC support resolving end-user issues via ticketing system: workstation and basic OS support, application and email troubleshooting, AD user management, basic VPN, TCP/IP and Azure assistance, scripted application support, and documentation following SOP/ITIL processes.

The Systems Analyst resolves Level 1 end user issues, provides technical support, and ensures exemplary customer service. Responsibilities include troubleshooting connectivity, application support, and managing ticketing systems.

The Systems Analyst provides Level 1 IT support, troubleshoots technical issues, manages user accounts, and maintains customer satisfaction through effective communication.

Provide Level 2 escalation support for TAC, troubleshoot and maintain servers, SAN, VMware, Azure, Office365, Exchange, firewalls, VPN, MFA, storage, backup/replication, VoIP, wireless, and perform on-site equipment installations while maintaining documentation and customer communication.

The Systems Analyst resolves Level 1 end-user issues, provides desktop support, troubleshoots network connectivity, and utilizes ticketing systems, delivering exemplary customer service.