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Serve as first point of contact for customers via phone, email, and chat; troubleshoot connectivity and hardware, perform remote diagnostics, escalate unresolved issues, update documentation and status, de-escalate irate customers, meet performance benchmarks, support outage messaging/website updates, assist NOC scheduling, and participate in training.

The Project Manager leads low voltage and network hardware installation projects, overseeing planning, execution, budgeting, and team coordination to ensure timely, quality delivery.

The Network Engineer II designs, deploys, and maintains core network infrastructure, troubleshoots issues, and collaborates for property upgrades.

The Circuit Procurement Lead sources and manages telecommunications circuits for managed Wi-Fi networks, ensuring reliable connectivity across multi-family properties. Responsibilities include vendor negotiation, contract management, and collaboration with engineering teams.

The NOC Analyst I monitors network performance, identifies issues, troubleshoots problems, collaborates with IT teams, and maintains documentation to ensure optimal network operations.