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The Sr. Product Manager oversees digital product development, collaborates on the product roadmap, manages initiatives, and ensures alignment with organizational goals through data and metrics.

Analyzes credit card portfolio risk, profitability, marketing efficiency, and financial performance. Partners with Credit, Marketing, and Finance teams to develop data-driven strategies, evaluate portfolio management approaches, forecast P&L impacts, optimize acquisition economics, and improve customer engagement. Extracts and analyzes data using SQL, SAS, Python, and related tools, then presents actionable recommendations to senior leaders.

Supports talent acquisition by sourcing candidates, screening resumes, maintaining talent pipelines, coordinating interviews, managing recruiting calendars, communicating with candidates, updating ATS records, preparing reports, and providing administrative support. The role requires strong organization, attention to detail, communication skills, discretion with confidential information, and the ability to manage multiple priorities in a fast-paced environment.

Leads consumer credit portfolio management strategy across the credit risk lifecycle. Evaluates portfolio performance, trends, profitability, and risk; recommends actions to executives and risk committees; develops portfolio tests, strategies, and risk models; and oversees SAS- and Tableau-driven reporting. Manages risk analysts and partners with marketing, operations, technology, finance, and other teams to optimize growth, asset quality, and profitability.

Develop and deploy fraud detection models using analytics and machine learning, monitor real-time transactions, investigate incidents, design dashboards and reports, collaborate with IT and security, ensure regulatory compliance, and recommend preventive measures against payment and e-commerce fraud.

Lead web and mobile product development from discovery through launch. Define roadmap, author business requirements, set success metrics tied to P&L, collaborate with engineering, design, legal, and data teams, and use analytics and voice-of-customer feedback to optimize digital experiences.

Provide Tier 1/2 end-user support for Windows and macOS endpoints, manage imaging/provisioning, administer Intune and Jamf Pro, support Active Directory and Microsoft 365 services, deploy and monitor patches, support AWS WorkSpaces, and drive automation and documentation to improve service delivery.

Support and maintain Windows server infrastructure, Active Directory, Microsoft 365, and endpoints. Perform patching, backups, Intune device management, imaging, Tier 2/3 support, and troubleshooting while collaborating with Help Desk, Infrastructure, and Security teams.

Prepare forecasts, monthly financial and portfolio reporting, and variance and cash flow analyses. Support Accounting, Risk, and operations by ensuring data integrity, resolving errors, and delivering ad-hoc analysis for risk, sales, and executive teams.