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Supports Digital Experience Center operations across multiple financial institution clients. Configures and administers CCaaS platforms, IVR routing, conversational AI, electronic forms, knowledge content, reporting, and vendor cases. Assists with client implementations, testing, documentation, release reviews, incident tracking, troubleshooting, and post-launch stabilization. The role requires careful validation, analytical problem-solving, cross-functional collaboration, and delivery of accurate client-facing operational assets in a remote environment.

Leads Nymbus’s Origination product domain, including digital deposit account opening, lending, credit cards, onboarding, integrations, risk controls, and conversion optimization. Owns product strategy, roadmap, commercial outcomes, platform performance, and squad delivery. Partners with executives, clients, engineering, architecture, UX, risk, compliance, sales, and implementation teams. Builds and develops product talent while applying AI-first practices to research, discovery, workflow improvement, decisioning, fraud prevention, and product delivery.

Owns analyst and consultant relations, industry PR, named-account marketing, product positioning, marketing technology, and performance measurement for a relationship-driven fintech business. The role manages executive communications, customer advocacy, events activation, agency partners, budget, and the Events Manager. It also integrates AI into marketing strategy and workflows while partnering closely with Sales, Product, Client Partnership, and executive leadership.

Lead full-funnel acquisition for launch brands: architect GTM and demand strategies, execute paid/owned/earned media, run performance marketing (CAC/ROAS/LTV), build measurement infrastructure, use AI for research and optimization, and advise clients at the executive level to drive net new member and customer growth.

Leads end-to-end core banking implementations, coordinating clients, internal teams, and vendors through planning, data migration, configuration, testing, conversion, deployment, and post-go-live support. Manages project milestones, risks, scope, documentation, governance, and stakeholder communications. Advises financial institutions on banking operations, accounting, general ledger, lending, integrations, and financial controls while improving implementation standards, tools, templates, and repeatable delivery practices.

Hands-on technical architect who designs, implements, and hardens foundational platform components for AI-first fintech squads. Owns system design through production, defines integration/API/data patterns, testing and observability standards, security and tenant isolation, and provides architectural signoff while committing production code and collaborating across Builders and Shippers.

Provide Tier 1/2 support for macOS/Windows and cloud SaaS, manage onboarding/offboarding and IAM (SSO/MFA), administer MDM, document and resolve ITSM tickets, maintain assets/licenses, and drive automation and AI-based process improvements.

The Fraud Analyst monitors transactions for suspicious activity, uses fraud detection tools, documents findings, communicates with clients, and supports the Risk & Compliance team.

Execute production and non-production deployments using Helm, ArgoCD, and Rancher. Monitor post-deploy system behavior, troubleshoot issues, maintain Helm charts, contribute runbooks, automate repetitive release tasks, and participate in off-hours release windows. Build platform knowledge to inform deployment decisions and work closely with Release Coordination.

Provide front-line support for consumer and business banking customers via inbound calls, secure messages, chats and other digital channels. Resolve account servicing, onboarding reviews, access/password resets, basic ACH/wire inquiries, and transaction research while following KYC/CIP and BSA/AML guidelines. Use multiple systems to troubleshoot, document interactions, escalate complex issues, meet SLAs, and participate in testing, coaching, and ongoing training. Schedule flexibility for evenings, weekends, and holidays required.