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The Sales Development Representative is responsible for generating new business opportunities, engaging with potential customers, and maximizing sales pipeline growth. They work closely with marketing and sales teams to develop strategies for outbound prospecting and conduct high-level discussions with prospective clients to sell B2B services. Emphasis is placed on customer experience, lead qualification, and collaboration to drive sales results.

The Technical Support Representative resolves technical customer service requests via phone, email, chat, or SMS, specifically related to point of service (POS) products. They maintain records of inquiries, utilize databases to find solutions, and build knowledge of the company's payment products and policies through ongoing training.

As a Sales Development Representative, you will generate sales pipeline growth by prospecting and creating value for existing clients. Your responsibilities include engaging potential customers, collaborating with marketing and sales teams, conducting discussions with senior executives, and qualifying leads for further action.

The Technical Support Representative resolves client and merchant technical support issues related to POS products, handles inquiries via various communication channels, and maintains accurate records of interactions. The role involves building knowledge of payments solutions and adhering to company policies while providing outstanding customer support.

The role involves responding to customer inquiries through various channels, providing problem resolution, and maintaining knowledge of services. It requires data entry into systems and navigating decision trees to assist clients with payment and account-related requests.

The Manager of Global Ops Disputes oversees the management of credit card fraud cases, guiding investigation processes and collaboration with legal and client leadership teams. The role includes monitoring fraud trends, implementing anti-fraud processes, training front line leaders, and conducting data analysis with SQL to enhance operational efficiency.

The role involves responding to customer inquiries via phone, email, SMS, and chat, providing basic support for payment and account-related requests. It requires maintaining knowledge of products and services, analyzing service needs, and escalating unresolved issues to more experienced staff.