Monitor high-volume B2C card transactions for fraud, card testing, and account takeovers. Manage chargeback disputes, prepare representment evidence, reconcile settlements, investigate declines, analyze DSO, and track receivables. Build BI dashboards covering approval rates, fraud losses, dispute outcomes, and processor fees. Collaborate with Customer Support and IT on escalations, payment security, compliance, and process improvements.

Leads EBTH’s Business Development organization by mentoring managers, shaping strategy and budgets, selling consignment and estate sale services, generating leads, managing pipelines, and expanding referral relationships. Partners with operations teams to improve seller experiences and profitability, monitors auction results, identifies market opportunities, and represents the company at events and meetings. The role requires extensive B2B sales leadership, marketplace knowledge, Salesforce proficiency, and travel between markets.

Research, evaluate, and write accurate, concise listings for high-end consignment furniture and estate items. Tag attributes, assemble sale lots, coordinate with photographers, apply auction/legal disclaimers, minimize returns through correct identification, and collaborate with teams to meet KPIs and production schedules.