First-point-of-contact Tier 1 analyst providing phone/email/ticket support for hardware, software, networking, printing, AV, VoIP, Active Directory, Windows Server and VMware. Manage AutoTask tickets, perform basic installs/patches, onboard users and spin up VMs, escalate complex issues, maintain documentation and the internal knowledge base, and keep clients updated on ticket status.

First-line IT support for end users via phone, email, and ticketing. Troubleshoot hardware, software, network, printing, A/V, VoIP, Active Directory, Windows Server, and VMs. Manage tickets in AutoTask, perform basic installs/patches, assist with onboarding, escalate complex issues, and maintain documentation and knowledge base.

Serve as an executive IT advisor for a client portfolio: develop strategic roadmaps, assess workflows, recommend technology and security improvements, manage renewals, oversee compliance (HIPAA/SOC2/PCI), drive user adoption, and coordinate with internal teams to ensure aligned service delivery and client satisfaction.