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Manage daily operations of the Las Vegas corporate office, including AP/AR and bookkeeping support, procurement and vendor management, office administration, onboarding logistics, meeting and travel coordination, and process documentation to improve efficiency and support leadership and cross-functional teams.

Own the client’s day-to-day IT function, providing hands-on support for hardware, software, networking, Microsoft 365, Google Workspace, Zoom, and security tools. Coordinate with the MSP, manage escalations, onboarding, inventory, vendors, projects, policies, documentation, budgeting, and technology planning. Lead cybersecurity awareness initiatives, maintain business continuity procedures, support fundraising events, and present technology updates to organizational leadership.

Embedded on-site Technology Lead accountable for Sacramento SPCA's entire IT function: hands-on support, onboarding, maintenance, vendor coordination, budgeting, cybersecurity initiatives, documentation, and project delivery while partnering with Effortless Office's MSP teams for escalations and specialized support.

Owns the client’s complete day-to-day IT function, including hardware and software support, Microsoft 365 and Google Workspace administration, onboarding, inventory, budgeting, procurement, policies, documentation, security awareness, and disaster recovery planning. Coordinates with the MSP, vendors, facilities, and organizational leadership; manages IT projects and communications; troubleshoots networks and end-user systems; and supports fundraising events. Requires occasional evenings, weekends, physical equipment handling, and work in an animal shelter environment.

Provide advanced Tier 2 technical support for escalated hardware, software, networking, VoIP, printing, AD/Windows Server, and VMware issues. Troubleshoot, perform root cause analysis, maintain ticketing documentation (ConnectWise/Autotask), mentor Tier 1 analysts, manage ticket workflows, collaborate with Tier 3 and project teams, and contribute to internal knowledge base and process improvements.

First-line remote IT support handling help desk tickets and phone requests. Troubleshoot hardware, software, networking, printing, A/V, VoIP, Active Directory, Windows Server, and VMs. Create user accounts, assist onboarding, document resolutions, update clients, escalate complex issues, and contribute to the internal knowledge base.