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Manage complex Michigan PIP claims from intake through resolution, including coverage analysis, investigations, damage evaluation, payment approvals, negotiation, subrogation, documentation, and claim closure. The role handles catastrophic injuries, MCCA and attorney-represented claims, collaborates with insureds, attorneys, guardians, treatment teams, and case managers, and applies Michigan insurance, no-fault, negligence, and claims laws.

Leads complex, high-value homeowners claims from investigation through settlement, ensuring accuracy, compliance, service quality, and effective risk management. Supervises and develops claims personnel, audits files, manages workloads, oversees vendors and legal activities, supports budgeting, identifies fraud, analyzes reserves and trends, and handles customer and stakeholder inquiries. The role also guides technical claim handling, improves operational efficiency, and ensures adherence to state laws, company policies, and service standards.

Leads complex employee relations investigations involving harassment, discrimination, retaliation, misconduct, violence, and theft. Advises HR leaders, legal counsel, and management on employment matters; ensures compliance with employment laws; reviews disciplinary actions; supports EEOC responses, reductions in force, and job reassignments. Develops investigative and compliance training, analyzes employee relations trends, mentors team members, maintains confidential case records, and may provide expert testimony in judicial proceedings.

Handles complex Michigan PIP claims from intake through resolution, including coverage analysis, investigations, damage evaluation, settlement negotiation, payment authorization, subrogation, and claim closure. Works with insureds, attorneys, guardians, medical teams, and case managers on catastrophic injury claims. Requires knowledge of Michigan insurance, no-fault, negligence, medical terminology, and applicable claim procedures, along with strong documentation, communication, analytical, and negotiation skills.

Evaluates and manages intermediate to complex Michigan PIP claims, including coverage analysis, investigations, medical documentation review, benefit determinations, payment authorization, negotiations, subrogation, attorney-represented claims, and MCCA matters. Maintains accurate claim records and regulatory compliance while collaborating with insureds, medical providers, attorneys, carriers, and internal departments. The role requires strong judgment, communication, negotiation, organization, and knowledge of Michigan no-fault regulations.

Manage complex Michigan personal injury protection claims from intake through resolution. Responsibilities include coverage analysis, investigations, damage and liability evaluation, policy benefit identification, claim valuation, payment approval, subrogation review, negotiation, documentation, and claim closure. The role handles catastrophic injuries, MCCA and attorney-represented claims, and requires collaboration with insureds, attorneys, medical teams, guardians, and case managers.

Provides consultative travel planning and sales support in an inbound service environment. Books domestic and international airline tickets, hotels, car rentals, rail, insurance, and complex itineraries using a CRS. Advises travelers on fares, schedules, penalties, destinations, and safety considerations; resolves travel issues; cross-sells memberships and preferred vendors; arranges group travel; and meets performance and quality standards.

Handles intermediate to complex Michigan PIP claims by evaluating coverage, investigating losses, assessing damages, determining benefits, authorizing payments, negotiating settlements, and managing attorney-represented and MCCA claims. Maintains accurate documentation, ensures regulatory compliance, collaborates with members and medical providers, and refers claims to specialized departments. The role requires Michigan No-Fault expertise, strong negotiation and analytical skills, an adjuster license or eligibility, and occasional travel.

Sells life, health, annuity, membership, and financial products through consultative sales and relationship development. Responsibilities include generating leads, preparing proposals, closing sales, meeting production goals, following compliance procedures, completing documentation, servicing customers, and collaborating with branch, underwriting, and brokerage teams. The role requires maintaining insurance licenses, supporting cross-selling opportunities, and attending occasional community events.

Sells life, health, annuity, membership, and financial services products primarily from an ACG branch. Responsibilities include developing leads, conducting consultative sales, preparing proposals, closing business, meeting production goals, servicing customers, completing compliant documentation, and collaborating with branch, underwriting, and brokerage teams. The role requires an active life insurance license, additional state appointments, a driver’s license, and at least two years of successful life insurance sales experience.