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Provides application support by handling customer inquiries, troubleshooting software issues, identifying root causes, coordinating technical resolutions, and documenting solutions. The role also gathers requirements, analyzes data, tests and maintains applications, supports implementations, and follows development, documentation, security, and project-management standards. Requires a service-oriented approach and at least two years of customer support, accounting, financial, or banking experience.

Drive BlackLine customer adoption, expansion, and retention by partnering with Customer Success and Account Managers. Analyze customer processes, design tailored optimization solutions, provide consultative guidance, and support digital transformation. Deliver thought leadership through videos, webinars, and strategy sessions while maintaining deep expertise in BlackLine, accounting, internal controls, and process optimization. Mentor colleagues and develop reusable process optimization resources.

Own and optimize Workday HCM, Absence, and Benefits modules, including configuration, integrations, file feeds, reporting, testing, troubleshooting, compliance, and system implementations. Partner with HR, IT, vendors, and employees to maintain data integrity, deliver analytics, manage upgrades, and provide training and documentation. The role requires 5+ years of HRIS or People Systems experience and strong Workday expertise.

Own the intercompany product strategy and roadmap across agentic financial operations, including matching, settlement, eliminations, and compliance workflows. Partner with Engineering, Design, GTM, customers, and senior product leaders to deliver AI-native features, define success metrics, prioritize investments, manage dependencies, and improve operational processes. Apply knowledge of intercompany accounting, R2R close processes, ERP systems, responsible AI, and human-in-the-loop controls to drive customer and business outcomes.

Owns and optimizes global Travel and Expense and corporate card programs. Responsibilities include corporate card lifecycle administration, SAP Concur configuration, travel vendor management, policy compliance, reconciliation, reporting, audit support, employee training, and leading a small operations team. The role partners with Finance, Procurement, Legal, and HR to improve workflows, manage vendors, monitor spend and compliance, and deliver strategic savings recommendations.

Own production support and administration for Salesforce and connected go-to-market applications. Responsibilities include incident resolution, configuration, integrations, data quality, release management, documentation, stakeholder communication, contractor coordination, compliance support, and continuous improvement. The role requires Salesforce expertise, ITSM knowledge, integration troubleshooting, strong communication, and overlap with US Pacific hours, including occasional on-call work.

Owns multi-cloud FinOps cost analytics, forecasting, optimization, reporting, and the Apptio Cloudability platform. Builds executive dashboards, queries BigQuery cost data, automates recurring reports, models cloud and AI/LLM spending, and analyzes commitments, savings, and variances. Partners with Finance, Engineering, cloud providers, and vendors on chargebacks, accruals, tooling, and cost visibility. Presents financial insights to senior leadership and supports strategic cloud and AI spend decisions.

Leads cloud engineering strategy, platform operations, CI/CD, automation, and infrastructure. Sets the vision for improving developer productivity, resiliency, security programs, software deployment, GCP migration, and global cloud expansion. Serves as second-in-command of the cloud organization and potential successor to the VP of Cloud Engineering and Operations. The role supports modern DevOps standards and patterns across the organization.

The job description provides no specific responsibilities or qualifications for the SAP Analyst 1 role. It highlights BlackLine’s technology-focused environment, collaborative culture, professional development opportunities, diversity, accessibility, and hybrid workplace expectations, including at least three office days per week for candidates within commuting distance.

Prepares revenue forecasts, recurring revenue metrics, variance analyses, dashboards, and financial reporting. Investigates revenue discrepancies, analyzes FX impacts, reconciles recognized revenue with ARR, and develops forecasting models and scenario analyses. Collaborates with Sales, Deal Desk, Revenue Accounting, Legal, FP&A, Systems, and Operations on contract terms, pricing, systems implementations, policy updates, and strategic initiatives. Requires expertise in U.S. GAAP, ASC 606, SaaS metrics, and SEC reporting.