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As a Senior Customer Success Manager at BigCommerce, you will manage a portfolio of enterprise clients, focusing on improving their success metrics, driving revenue growth, and providing consultative support. Your role involves being the SME, advising merchants on best practices, maintaining strong client relationships, and collaborating with internal teams to enhance the customer experience.

The Senior Account Executive at BigCommerce drives sales revenue by acquiring new high-value enterprise clients, managing the sales process, building a book of business through outbound and inbound leads, and ensuring client satisfaction. They coordinate resources for implementation and collaborate closely with the Partner Ecosystem and Sales Engineering team to design solutions and close sales effectively.

The Sales Development Representative (SDR) will engage prospects, learn their challenges, and offer BigCommerce solutions. Responsibilities include generating qualified leads, performing outbound sales activities, maintaining a CRM, and collaborating with the team for successful sales outcomes.