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Partners with enterprise Account Executives to provide technical strategy throughout complex sales cycles. Leads discovery, solution design, product demonstrations, proof-of-concepts, pilots, integrations, RFP responses, security reviews, and technical evaluations. Explains APIs, authentication, data flows, and SaaS architecture to technical and executive audiences while identifying risks and guiding customers toward successful adoption. Collaborates with Product, Engineering, Customer Success, and Marketing to share customer feedback and improve presales processes.

Manages a mid-market territory and full-cycle SaaS sales opportunities from prospecting through close. Responsibilities include forecasting, pipeline management, product demonstrations, negotiations, expansion sales, renewals collaboration, and customer relationship development. The role partners with Customer Success, Marketing, Finance, Product Marketing, and Renewals teams to achieve revenue goals and customer outcomes.

Own the vision, strategy, roadmap, and lifecycle of AI capabilities for AlertMedia’s risk intelligence and response platform. Conduct customer discovery, define problem statements, prioritize initiatives, and partner with Engineering and Design through delivery. Build AI-powered prototypes, measure product outcomes, support go-to-market enablement, and analyze usage data. The role requires enterprise B2B software product management experience, familiarity with AI-native products and LLM capabilities, strong analytical judgment, and understanding of Agile delivery, APIs, integrations, and data pipelines.

Provides prompt, professional, and empathetic support to SaaS customers through tickets, live chat, and phone. Manages case queues, resolves product and account issues, escalates complex cases, maintains product knowledge, and collaborates with teammates to deliver an excellent customer experience. The role is hybrid in Mexico City and requires bilingual English and Spanish communication, along with availability for a Monday-Friday afternoon and evening shift.

Leads and develops a Solutions Engineering team while directly supporting strategic SaaS sales opportunities. Responsibilities include technical discovery, solution design, demonstrations, prototypes, integrations, proof-of-concepts, sales enablement, pipeline reviews, executive engagement, and cross-functional collaboration. The role translates technical capabilities into business value, improves pre-sales processes, mentors engineers, advocates for customers, and influences product direction.

Manage SMB customer relationships, drive software adoption and engagement, assess account health, support renewals and expansion, host webinars, resolve escalations, and track customer interactions in Gainsight and Salesforce. Partner with Customer Success, Support, Sales, Marketing, Product, and Development teams to improve satisfaction, retention, cross-sell, and upsell opportunities. This individual contributor role requires bilingual English and Spanish communication and hybrid work in Mexico City.

Lead AlertMedia’s global Customer Success organization, setting strategy, developing talent, driving adoption and retention, and strengthening executive customer relationships. Modernize customer lifecycle processes with AI-enabled workflows, champion customer insights across Product, Engineering, Sales, and Marketing, and deliver measurable customer satisfaction, expansion, and advocacy outcomes.

Lead the evaluation, training, fine-tuning, and production integration of machine learning and large language models. Design evaluation pipelines, prompt engineering frameworks, benchmarking tools, and AI performance monitoring. Collaborate with product, engineering, and security teams to deploy safe, scalable AI features while optimizing Elasticsearch-backed data systems and assessing commercial and open-source models.

Lead the evaluation, training, fine-tuning, and production integration of machine learning and large language models. Build prompt engineering and model evaluation pipelines, optimize Elasticsearch-backed AI workflows, benchmark commercial and open-source models, and monitor production performance. Collaborate with product, engineering, and security teams to deliver safe, scalable AI capabilities while identifying improvements to data pipelines and engineering processes.

Drive new and expansion revenue by selling AlertMedia’s SaaS risk intelligence platform to enterprise organizations. Manage the full sales cycle from strategic prospecting and customized demonstrations through negotiation, legal and security reviews, forecasting, and contract execution. Build executive-level relationships, exceed quota, maintain Salesforce and Gong accuracy, partner with marketing and sales development, and support customer handoff and expansion. Travel within the territory 10–20% of the time.