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As a Contract Meteorologist at AlertMedia, you will work with senior meteorologists to provide timely and accurate weather information. This role involves using forecasting tools, communicating critical weather alerts to customers, and monitoring potential impacts on global clients due to natural disasters. You will collaborate with Global Intelligence Analysts and utilize social media for information gathering.

As a Manager in the Enterprise Customer Success team, you will lead and mentor a team to drive customer satisfaction, retention, and growth. This role involves developing strategies for customer adoption, managing escalations, engaging with stakeholders, and identifying revenue opportunities, while fostering a strong team culture.

The Director of Enterprise Customer Success will lead and mentor the team of Enterprise CSMs, strategizing to drive customer adoption and retention, managing escalations, and developing initiatives to identify revenue-generating opportunities while collaborating with cross-functional teams.