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6 Days Ago
USA
Remote
183 Employees
1-3 Years of Experience
183 Employees
1-3 Years of Experience
eCommerce • Edtech • Healthtech • Mobile • Payments • Real Estate • Software
Ensure customer contacts are addressed, questions are answered, and quality standards are met for each interaction. Responsible for conducting inbound and outbound calls, chats, and emails to provide a positive customer service experience. Stay informed on product updates and department processes to continuously improve. Document all customer interactions and escalate urgent situations to appropriate resources.
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