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Lead and coach a Tier 2 support team to ensure timely case resolution, manage daily support operations and incident response, author RCAs, partner with Product and Engineering on escalations, maintain playbooks and knowledge base, track support metrics, and drive continuous improvement and compliance.

Lead AbsenceSoft's growth engine to drive ARR and pipeline by owning demand generation, events, customer marketing, digital, partner marketing, and marketing operations. Partner with Product, Brand, Corporate Communications, and Sales to optimize lead lifecycle, attribution, and reporting. Scale a multi-disciplinary marketing team, deploy marketing technology and AI tools, and align marketing strategy with revenue goals and C-suite priorities.

Manage and grow an assigned book of SaaS clients through renewals, upsells, pricing strategy, and adoption. Serve as primary commercial contact, deliver product training, maintain CRM records, and collaborate with cross-functional teams to finalize agreements and improve customer outcomes.

Drive enterprise SaaS sales into State, Local, and Education (SLED) accounts: generate and qualify leads, build territory and account plans, execute consultative solution selling with multi-stakeholder deals, partner with BDR and marketing, maintain forecasts and CRM activity, engage executive stakeholders, and travel for customer meetings and corporate events.

Manage full sales cycle for large-market prospects: build pipeline via outbound prospecting, conduct discovery, deliver tailored demos and presentations, negotiate contracts, forecast using CRM, collaborate with Sales Engineering/Marketing/Customer Success, and build long-term relationships with HR and business decision-makers while supporting compliance controls.

Manage full sales cycle for mid-market B2B SaaS accounts from qualified opportunity to close. Run discovery, prospecting, prepare proposals/pricing, partner with SDRs and internal teams, maintain Salesforce pipeline and forecasting, and support compliance and deal negotiation.

Manage full sales cycle for strategic enterprise accounts, build executive relationships, design and negotiate tailored solutions, drive account expansion and cross-sell, partner with internal teams, track sales metrics and forecasts, and represent the company at industry events to deepen client partnerships.

The Enterprise Account Executive will manage the full sales cycle for enterprise clients, driving revenue through relationship building, successful negotiations, and collaboration with internal teams.

The Customer Success Manager II manages customer relationships, driving platform adoption and retention, while collaborating with various departments to ensure client success.