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Manages and monitors the credit union’s lending compliance program across mortgage, consumer lending, servicing, and collections. Responsibilities include regulatory compliance reviews, audit preparation, complaint investigations, fair-lending monitoring, fraud and risk analysis, policy and procedure development, training oversight, reporting, vendor coordination, portfolio reviews, and disaster recovery activities. The role advises lending leadership on regulatory requirements, internal controls, operational risks, and corrective actions while supervising team members and maintaining confidentiality of member information.

Manages and monitors the credit union’s lending compliance program across real estate lending, consumer lending, servicing, and collections. Develops procedures, controls, training, monitoring plans, audit responses, and regulatory reporting. Investigates complaints, fraud, fair-lending risks, and portfolio deficiencies; coordinates with operational, risk, fraud, legal, and regulatory teams. Supervises data validation, vendor partnerships, disaster recovery activities, and direct reports while ensuring adherence to federal, state, investor, and credit union requirements.

Leads payroll, compensation, benefits, HRIS, wellness, and related compliance programs. Oversees budgets, staff, vendors, benefits brokers, compensation structures, market analyses, executive compensation recommendations, HRIS enhancements, business continuity planning, and regulatory updates. Advises employees, HR staff, senior leadership, compensation committees, and board members while managing projects and ensuring effective, compliant delivery of employee programs.

Leads the consumer lending department, including underwriting, processing, electronic and indirect lending, loan products, risk-based pricing, compliance, vendor relationships, and loan sales. Oversees managers and staff, budgets, lending systems, project implementation, operational controls, regulatory compliance, member service, and growth initiatives. Presents performance and strategic recommendations to senior management and the Board.

Administers and supports consumer lending loan origination systems, integrations, applications, databases, and reporting processes. Responsibilities include analyzing requirements, developing scripts and workflow improvements, troubleshooting enterprise applications, coordinating upgrades, testing enhancements, supporting projects, maintaining security and reliability, producing reports and data extracts, and managing backup and disaster recovery procedures.

Manages the lending compliance program across real estate lending, consumer lending, loan servicing, and collections. Develops monitoring plans, procedures, training, internal controls, audit responses, regulatory reporting, and corrective actions. Investigates complaints, fraud, fair lending risks, and portfolio issues while ensuring adherence to federal and state regulations. Partners with lending leadership, risk, fraud, auditors, regulators, vendors, and senior management, and supervises team members and compliance activities.

Leads Tower Federal Credit Union’s enterprise business intelligence and analytics strategy, including data governance, quality, advanced analytics, forecasting, predictive modeling, data platforms, and executive decision support. Manages analytics technology, vendors, budget, strategic initiatives, and a high-performing team while advancing data literacy and trusted self-service analytics. Partners with senior leaders, compliance, risk, and business units to translate complex data into actionable insights supporting growth, financial performance, member experience, and regulatory needs.

Provides strategic and operational leadership for enterprise networking, Azure connectivity, telephony, contact center, video conferencing, and unified communications. Leads multiple technical teams, defines technology roadmaps, oversees infrastructure design and operations, manages vendors, contracts, budgets, lifecycle planning, incidents, and service reliability. Partners with cybersecurity and architecture teams to improve resilience, zero-trust security, regulatory compliance, and cloud modernization across headquarters, branches, data centers, and cloud environments.

Manages relationships with designated credit union members, assesses financial goals, and recommends financial planning, investment, and other products. Develops and implements financial solutions, conducts consultations and seminars, supports cross-selling, maintains required licenses and continuing education, and ensures compliance with financial regulations and confidentiality standards.

Executes risk-based compliance monitoring and testing across consumer deposits, lending, digital, marketing, and third-party activities. Develops testing scripts, sampling approaches, workpapers, findings, and remediation tracking. Reviews analyst work, evaluates control weaknesses, researches regulations, supports audits and examinations, and reports results to senior management and the Board. Uses data analysis and automation to improve testing coverage while maintaining regulatory expertise and confidentiality.