Manages Piedmont’s business application portfolio, including Yardi Voyager and other real estate systems. Oversees application support, integrations, reporting, system access, software deployments, testing, documentation, training, and vendor coordination. Leads cross-functional projects by developing plans, tracking issues, communicating status, and evaluating implementations. Ensures applications meet business, security, compliance, stability, and reliability requirements while supporting users and stakeholders.

Leads tenant engagement strategy across six Atlanta commercial properties by developing events, wellness programs, and community initiatives. Manages vendors, event logistics, tenant experience apps, websites, marketing materials, and participation measurement. Builds tenant relationships, supports leasing and move-in activities, coordinates with property and asset management teams, and resolves tenant challenges while enhancing workplace experience, satisfaction, retention, and property reputation.