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Manages full-cycle recruiting, workforce planning, talent pipelines, onboarding, career development, succession planning, and retention initiatives, primarily supporting Retail Banking. Partners with managers on staffing needs, maintains applicant tracking and job records, coordinates recruitment marketing and community outreach, analyzes recruiting and turnover metrics, supports internship programs, and ensures compliance with employment and banking regulations.

Supports branch customers with banking transactions, account services, lending applications, financial product recommendations, and digital banking education. Develops community and business relationships, refers commercial and cash management services, and assists with customer onboarding and retention. Provides limited supervision, coaching, training, transaction balancing, cash and vault oversight, compliance adherence, and branch safety responsibilities. Maintains expertise in small business, technology, residential lending, and consumer banking products.

Provides comprehensive branch banking support, including customer service, deposits, withdrawals, account maintenance, consumer and small-business lending, credit solutions, and financial product recommendations. Builds customer and community relationships, supports business development, demonstrates digital banking technology, processes cash and vault transactions, maintains compliance with banking regulations, and coaches staff. Requires SAFE Act and NMLS-related mortgage licensing compliance for loan origination activities.

Provides frontline banking service in a retail branch, including customer education, account opening and maintenance, deposits, withdrawals, payments, cash balancing, digital banking demonstrations, product referrals, and compliance with banking regulations. Supports branch opening and closing, ATM settlement, security routines, audit procedures, and community engagement while delivering accurate, courteous service.