Own customer data migrations by defining source-to-target mappings, validating transformations before and after loading, executing ETL workflows, and documenting mapping logic. Partner with business analysts and developers on integration projects, identify data-quality issues and edge cases, and ensure migrated data accurately reflects customer needs. The role emphasizes Excel fluency, data accuracy, business-context understanding, and evaluation of outputs without requiring software development.

Drive the full SaaS sales cycle, from prospecting and discovery through demonstrations, mutual action planning, negotiation, and closing. Manage pipeline hygiene, forecasts, revenue targets, and win rates while collaborating with BDR, Marketing, Risk, Product Management, and Customer Success teams. Build trusted relationships with upper-mid-market buyers, understand their challenges, communicate solution value, and provide customer feedback to support product improvements and post-sale growth.

Manage customer onboarding, training, implementation, adoption, post-launch support, renewals, and expansion opportunities for a SaaS platform. Build trusted customer relationships, monitor engagement and health metrics, gather feedback, troubleshoot technical issues, coordinate with internal teams, develop customer success materials, and provide insights to improve products and processes.