Provides customer service, inside sales support, order processing, account updates, digital access assistance, and first-line technical troubleshooting. Manages cases across CRM and business systems, documents resolutions, escalates complex issues, and collaborates with internal teams. Identifies sales opportunities, maintains product and process knowledge, and recommends workflow and documentation improvements. Requires bilingual English and Spanish communication.

The AI and Robotics Engineer will support AI and robotics standards development across Asia, conduct applied research and system testing, develop technical methods and reports, and deliver training and certification programs. The role engages research institutes, industry, government agencies, and standards bodies; contributes to committees and events; tracks regional developments; and translates findings into standards, briefings, and presentations. The position requires hands-on engineering experience with robotics or applied AI, strong technical communication, and approximately 15–20% travel.