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Monitors enterprise networks and security tools, investigates alerts and incidents, analyzes network traffic and logs, recommends mitigation strategies, documents findings, and supports secure cloud migration. The analyst collaborates with infrastructure and application teams, maintains security configurations, follows DISA standards, communicates with customers, and contributes to threat forecasting and network defense process improvements in a DoD environment.

Administers and optimizes enterprise Citrix infrastructure, including CVAD, Citrix ADC, StoreFront, and Citrix Gateway. Troubleshoots connectivity, latency, application delivery, and performance issues; performs patching, upgrades, firmware updates, monitoring, access management, and security compliance activities. Automates administrative tasks with PowerShell, maintains documentation, supports incident and change management, and collaborates with infrastructure, network, and security teams in a secure DoD environment.

Oversee installation, configuration, testing, monitoring, servicing, and activation of Department of Defense network services in accordance with DISA standards. Lead implementation teams, coordinate customers and vendors, manage service orders and circuit activations, validate requirements, configure network devices, resolve complex issues, and monitor post-change network performance. The role requires expertise in routing, switching, WAN connectivity, network appliances, testing, documentation, and change management.

Leads operations, communications, stakeholder engagement, and program management for DoD academic cybersecurity partnerships and workforce development initiatives. Coordinates milestones, reporting, executive schedules, meetings, events, and partner relationships. Produces briefings, correspondence, newsletters, reports, and strategic communications for senior government and academic leaders. Maintains websites, digital platforms, records, agreements, and program artifacts while supporting external-facing engagements and compliance with public release requirements.

Administer, monitor, troubleshoot, and optimize Veritas NetBackup infrastructure across Windows, Linux, and virtualized environments. Manage backup policies, schedules, retention, storage lifecycle policies, upgrades, patching, capacity, performance, and recovery operations. Support enterprise application and database backups, disaster recovery, restoration testing, security hardening, DISA STIG compliance, documentation, and coordination with infrastructure, storage, database, application, and cybersecurity teams.

Develop and maintain Java-based client/server applications, RESTful services, databases, ETL solutions, and ServiceNow applications. Support legacy-system modernization, data migration, application interfaces, cloud services, encryption, and operating-system environments. Troubleshoot reliability issues and programming defects, provide technical customer support, and contribute to security documentation and authorization processes. The role requires a TS/SCI clearance with a full-scope polygraph.

Supports mission-critical transport and IP network operations in a 24/7 NOC environment. Monitors alarms, configures and troubleshoots routers, switches, multiplexers, optical systems, and crypto devices; performs circuit redesign, alternate routing, fault isolation, service restoration, outage coordination, and incident documentation. Maintains circuit configuration records, collaborates with customers and engineering teams, and recommends corrective actions to improve network availability and mission continuity.

Owns ServiceNow Automated Test Framework coverage for releases, upgrades, features, and configuration changes. Designs, maintains, and executes automated regression suites; integrates testing with CI/CD and DevOps workflows; troubleshoots failures; manages test data and environments; translates requirements into test scenarios; reports coverage and release-readiness metrics; and performs manual testing when automation is unsuitable. Collaborates with developers, business analysts, and release managers in Agile environments.

Supports mission-critical Joint Fires and DoD communications networks by monitoring, configuring, troubleshooting, and maintaining transport and IP infrastructure. Performs circuit redesign, alternate routing, outage restoration, alarm surveillance, incident response, change management, fault and performance management, and network modernization support. Coordinates with government stakeholders, telecommunications providers, and engineering teams while documenting incidents, procedures, runbooks, and corrective actions. The role operates in a 24x7 environment and requires compliance with DoD cybersecurity and network management policies.

Build and maintain advanced ServiceNow dashboards, reports, and visualizations; support configuration management and CMDB data integrity; audit configuration items and relationships among circuits, services, and equipment; validate telecom data in TSOM/TNI; investigate platform and data issues; and guide stakeholders and team members on ServiceNow visualization best practices.