Handles inbound and outbound consumer communications through phone, chat, email, and text. Uses CRM software to address concerns, negotiate payment agreements, and help consumers resolve debt. Requires professionalism, customer service skills, general computer proficiency, multitasking across screens, 25 WPM typing, and sound decision-making. Full-time training is onsite in Springfield, Oregon, with a monthly half-day Saturday rotation after training.

Handle inbound and outbound consumer communications through phone, live chat, email, and text. Negotiate payment arrangements, resolve customer concerns, and help consumers address outstanding debt. Representatives must use CRM software, meet performance KPIs, type at least 25 words per minute, make sound decisions, and maintain a secure, quiet home-office setup with reliable wired internet and company-provided equipment.