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Build and operate SmartSuite’s AWS cloud infrastructure, Terraform modules, CI/CD pipelines, containerized services, monitoring, and security controls. Troubleshoot production incidents, improve reliability and scalability, optimize cloud costs, support compliance initiatives, and participate in on-call rotation. Collaborate with engineering and product teams on automation, deployment strategies, infrastructure architecture, documentation, and continuous operational improvement for a production SaaS platform.

Manages revenue systems, CRM administration, sales workflows, customer provisioning, Chargebee billing, collections, commissions, partner compensation, and revenue reporting. Maintains data integrity, supports forecasting and month-end close, resolves operational discrepancies, documents processes, and partners with Finance, Sales, Partnerships, and Engineering to improve automation and deal execution.

The Chief Revenue Officer owns SmartSuite’s revenue strategy and sales organization, including enterprise sales, business development, sales engineering, partner programs, and revenue operations. Responsibilities include setting revenue targets, forecasting, building scalable sales processes, leading complex enterprise deals, developing channel partnerships, hiring and retaining sales leaders, aligning go-to-market teams, and reporting performance to the CEO and board.

Own the full enterprise sales cycle for GRC accounts, including prospecting, discovery, demonstrations, proposals, negotiations, and closing. Build qualified pipeline, manage account relationships, lead consultative discovery with risk, compliance, audit, security, and IT stakeholders, and partner with Solutions Engineering on tailored solutions. Forecast pipeline and revenue in CRM tools while sharing customer and market insights with Product and Sales Leadership.