Oversee in-store e-commerce fulfillment operations, including order processing, packing, shipment preparation, inventory flow, reporting, and discrepancy resolution. Lead, schedule, coach, and develop e-commerce associates while maintaining customer service, safety, quality, and productivity standards. Improve fulfillment speed and accuracy, coordinate with support teams, conduct training and meetings, and ensure timely resolution of customer-impacting issues.

Processes and verifies merchandise and non-merchandise invoices, performs purchase order and receiving matches, codes invoices, manages vendor inquiries, supports payment runs, reconciles vendor statements and sales payments, and assists with month-end close, audits, controls, cleanup, reporting, and process improvements.