Leads the design, development, and delivery of enterprise ServiceNow solutions across ITSM, CSM, HRSD, CRM, and Data Foundations. Responsibilities include platform configuration, scripting, integrations, workflow automation, technical discovery, code reviews, mentoring, upgrades, testing, documentation, and client workshops. The consultant translates business requirements into scalable solutions and supports multiple client environments while enforcing ServiceNow best practices and governance standards.

Provide technical consulting for enterprise ServiceNow HRSD transformations, including implementations, Employee Center configuration, Workday and SharePoint integrations, knowledge migration, workflow automation, AI-enabled workflows, Now Assist, and platform optimization. The role is remote, client-facing, and focused on strategic problem solving, customer engagement, and collaboration with global delivery teams.