Provides front-line phone, email, and customer management support to yearbook advisors, parents, and other customers. Resolves software, account, ordering, dedication ad, and order-status questions; documents interactions; troubleshoots issues; escalates unresolved matters; and coordinates with design, sales, production, and management teams. Also assists with workshops, proofing, printing, packaging, administrative tasks, and seasonal yearbook operations.

Develops and executes marketing campaigns, digital content, email and social media initiatives, website updates, SEO activities, and brand communications. Produces print and digital creative materials using graphic design, photography, video, and illustration. Manages brand assets, multiple projects, campaign analytics, and cross-functional coordination while supporting marketing effectiveness and seasonal business needs.