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Leads clinical and non-clinical pharmacy product development from concept through launch and post-launch optimization. Owns roadmap delivery, release sequencing, capacity planning, stage-gate governance, launch readiness, and performance reviews. Translates formulary, utilization management, care model, and market needs into buildable requirements. Manages two product managers and coordinates Technology, Pharmacy Operations, Compliance, Clinical, Analytics, Sales, and Client Success to deliver compliant, scalable healthcare products.

Manages client relationships for a pharmacy benefits manager, serving as the primary liaison between clients and internal teams. Responsibilities include resolving issues, supporting implementations, providing pharmacy benefit and plan design consulting, monitoring performance, contributing to renewals and compliance, and identifying service improvements. Requires strong communication, analytical, organizational, and customer service skills, plus familiarity with pharmacy operations and claims. Travel of up to 10% annually is required.

Designs, implements, and operates Azure-native security controls for identity, networking, and workloads. Manages Defender for Cloud and Microsoft Sentinel, implements Conditional Access, MFA, and Zero Trust patterns, embeds security into Infrastructure-as-Code pipelines, monitors cloud posture, supports incident response, drives remediation, and maintains compliance documentation and metrics. Partners with cloud and infrastructure security teams to ensure secure, resilient, and compliant Azure environments.

Manages and cultivates client relationships, develops account strategies, negotiates contracts, drives renewals and growth, supports RFPs and onboarding, and resolves escalated issues. The role requires strong healthcare sales and account management experience, PBM industry knowledge, consultative selling, reporting, negotiation, and collaboration across internal teams. Frequent travel, including overnight stays, is required.

Leads pharmacy benefit management underwriting and analytics, including pricing, risk assessment, underwriting guidelines, complex proposal decisions, profitability initiatives, market analysis, and financial modeling. Manages underwriting analysts, collaborates with finance, operations, and clinical teams, develops external relationships, communicates recommendations to leadership, and uses SQL, Excel, and BI tools to improve analytical capabilities.

Manages intake, requirements, scoping, prioritization, backlog, and delivery for data engineering initiatives. Coordinates stakeholders and engineering teams, facilitates Agile ceremonies, tracks risks and timelines, removes blockers, maintains documentation, and communicates project status to leadership. The role supports Oracle-to-cloud migration, Snowflake analytics infrastructure, and data platform modernization while ensuring requirements are clear and delivery remains aligned with business priorities.