Owns multi-country IT demand intake, service and ticket management, process development, inventory documentation, vendor performance, and KPI reporting. Coordinates A1 transition milestones across six entities and supports IT execution of an ERP program involving DMS, BI, and SAP integration. The role requires building IT operating processes from scratch, administering ServiceNow, triaging technical demand, managing SLAs and vendors, and collaborating across a lean, matrix organization.