Top Tech Jobs & Startup Jobs

Leads the end-to-end contact centre quality assurance program across voice, email, chat, social, and digital channels. Manages QA analysts and vendor/BPO partners, establishes scorecards and performance dashboards, facilitates calibration, and drives remediation and process improvements. Oversees AI-enabled interaction evaluation, including rubric maintenance, drift monitoring, human-in-the-loop calibration, and change control. Partners with Operations, Training, Product, and Compliance to ensure regulatory alignment, customer experience consistency, and measurable quality outcomes.

Owns the end-to-end delivery and optimization of a technology value stream. Leads discovery, requirements definition, process and journey mapping, solution design, backlog prioritization, Agile delivery, QA validation, production troubleshooting, and cross-functional alignment. Partners with engineering, product, operations, customer service, vendors, and business stakeholders to deliver scalable, user-centered solutions and measurable outcomes. Uses data, application tools, and SQL analysis to guide decisions and improve customer and employee platforms.

Supports sales goals by handling customer requests, providing product information, promoting services, booking appointments, managing customer records, and conducting inbound and outbound calls. Tracks sales and service KPIs, resolves complaints, supports department communications, corrects errors, assists sales leaders, and mentors new coordinators. The role requires strong organization, multitasking, computer proficiency, and customer service skills in a fast-paced call center environment.

Leads FP&A across multiple business areas, overseeing forecasting, budgeting, strategic planning, financial modeling, P&L reporting, performance analysis, executive reporting, and business case evaluation. Partners with Product, Sales, Operations, Marketing, and senior leadership to provide actionable financial insights. Drives process improvement, reporting automation, data governance, KPI development, and data-driven decision-making while managing and developing finance personnel.

Supports sales operations by handling customer requests, providing product information, booking and rescheduling appointments, recording customer interactions, and promoting relevant services. The role manages inbound and outbound calls, meets sales and service KPIs, resolves complaints, supports administrative tasks, and assists with coaching and mentoring peers. Strong organization, multitasking, communication, customer service, and computer skills are essential.

Leads an analytics team responsible for building governed data products, modernizing reporting, standardizing enterprise KPIs, and delivering self-service analytics and executive-ready insights. The role guides data strategy and architecture, manages governance and metadata, partners with business and IT stakeholders, maintains operational reporting, and mentors analysts and developers while using agile delivery practices.

Supports data-driven decision-making through data collection, validation, analysis, reporting, dashboard development, and KPI scorecards. The role uses Azure SQL, Power BI, DAX, Excel, and data modeling to identify trends, explain business variances, improve reporting accuracy, and support financial and operational planning. It also documents workflows, identifies inefficiencies, contributes to process improvements and automation, and communicates insights to technical and non-technical stakeholders.

Supports sales goals by handling customer requests, recommending home service products, booking and managing sales appointments, and maintaining accurate customer records. The role handles inbound and outbound calls, promotes products and programs, meets sales and service KPIs, resolves complaints, supports department administration, corrects errors, and mentors new coordinators. Strong organization, multitasking, computer proficiency, customer service, and sales or call center experience are required.

Creates user flows, wireframes, prototypes, and high-fidelity UI designs in Figma for mobile and operational workflows. Translates business requirements into practical, build-ready experiences while collaborating with Product, Engineering, and stakeholders in an agile environment. Iterates quickly within established design patterns, applying usability, accessibility, and modern UI principles. The role also incorporates feedback, supports design system usage, and may use AI-assisted tools for exploration.

Provides financial oversight and operational analysis across business units. Responsibilities include budgeting, forecasting, financial modeling, month-end reporting, variance analysis, KPI tracking, risk monitoring, process improvement, and strategic decision support. Partners with operational and senior leaders to improve performance, optimize costs, maintain financial controls, and support business planning and executive reporting.