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Coordinates product and corporate marketing initiatives, including brand management, promotional content, merchandising signage, advertising, digital channels, events, and stakeholder communications. Maintains marketing calendars, customer databases, marketing assets, shared files, project tracking, and expenses. Supports product information accuracy, campaign reporting, vendor coordination, and marketing materials across departments. The role requires managing multiple deadlines, digital marketing content, and occasional evening or weekend events.

Fulfill customer delivery and Will Call orders by retrieving products from frozen, chilled, and dry warehouse areas, staging orders, coordinating with Sales Support Coordinators, and returning unclaimed products to inventory. Support receiving dock operations, maintain organized staging areas, communicate via two-way radio, and provide timely, positive customer service. The role requires a flexible Monday-to-Saturday schedule and lifting up to 100 pounds.

Manages and grows a foodservice customer portfolio through retention, profitable sales growth, margin improvement, category and exclusive-brand expansion, digital ordering adoption, and new business development. Builds customer relationships, plans territory activities, provides product and pricing solutions, coordinates fulfillment issue resolution, forecasts purchasing needs, and collaborates with internal departments. May occasionally deliver products to customers.

Pulls customer orders using pick tickets, pallet trucks, or shopping carts; stacks and prepares products on pallets or shelves for delivery. Responsibilities include weighing and counting items, labeling shipments, checking products for damage or infestation, recording storage and selection dates, following food-handling and date-rotation procedures, and maintaining safety standards.

Coordinates warehouse receiving schedules, vendor delivery appointments, inbound container tracking, shipment priorities, and receiving data entry. Verifies deliveries against purchase orders, prepares receiving reports, tracks warehouse performance, dispatches transportation requests, and supports visitor identification and badge issuance under the food defense plan.

Leads Specialty Department sales growth, profitability, customer engagement, merchandising, promotions, assortment, and inventory strategies. Analyzes sales performance, customer behavior, market trends, KPIs, and promotional effectiveness to guide decisions. Partners with purchasing, marketing, and operations teams; manages customer, vendor, and supplier relationships; supports demonstrations and tasting events; ensures merchandising and operational compliance; and provides product and sales training to staff.

Processes customer orders by phone, electronic transmission, and fax; assists customers with ordering, product introductions, solutions, discrepancies, and concerns. Maintains customer service and telephone etiquette standards, uses proprietary company software, and cross-trains on CSR account positions. Requires a high school diploma or GED; one to two years of customer service or telemarketing experience is preferred.

Leads the company’s supply chain strategy, including demand planning, inventory management, purchasing oversight, logistics, freight, S&OP, vendor performance, and shortage resolution. Oversees supply chain leaders and planners, establishes KPIs, manages technology and reporting, negotiates freight and supplier agreements, and partners with Sales, Operations, Category Management, Finance, and executive leadership to support profitable growth and operational readiness.

Manages the profitable development of assigned seafood product categories, including supplier and product selection, pricing, inventory rationalization, customer trend analysis, merchandising, product training, promotions, and new product development. Requires collaboration with floor management, marketing, suppliers, and customers. The role operates primarily during weekdays but also requires evening and weekend availability.

Develops Y. Hata’s locally produced food and beverage portfolio through supplier sourcing, relationship management, category growth, product launches, market analysis, and performance tracking. Partners with Sales, Purchasing, Marketing, Operations, and Supply Chain to onboard suppliers, expand assortments, support customer opportunities, and improve profitability. Represents the company at industry and community events while promoting Hawaiʻi-produced products and strengthening local supplier partnerships.