Manages client relationships for print services, serving as the primary customer contact and coordinating with business development, production, commercial, legal, and project teams. Responsibilities include managing orders, client complaints, stock levels, spend tracking, KPI reporting, account reviews, contract growth opportunities, and continuous improvement. Requires strong communication, organization, process management, attention to detail, and knowledge of lithographic printing.

Captures, analyzes, documents, and manages business and system requirements across business, manufacturing, and IT solutions. The role facilitates stakeholder workshops, creates Agile user stories and Waterfall specifications, maintains traceability, evaluates processes and change impacts, supports solution design and testing, and contributes to project planning, training materials, and continuous improvement.