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Manage mortgage loan closing pipelines, prepare and verify closing documents, ensure compliance with investor and federal guidelines, resolve closing issues, submit loans for funding, and maintain service, quality, and production standards. The role requires knowledge of Conventional, FHA, VA, and Jumbo loan products, TRID compliance, mortgage processing, underwriting procedures, and effective communication with borrowers, vendors, and internal teams.

Handles escalated mortgage servicing calls, resolves customer issues, identifies root causes, documents improvement opportunities, and coordinates with call center leadership and other business lines. The role requires empathy, sound judgment, discretion, strong communication, compliance awareness, and proficiency with servicing systems. It monitors escalation chat, manages escalated interactions, recognizes issue patterns, and provides effective account resolution in a high-pressure environment.

Provide proactive customer support to borrowers who are delinquent, pursuing loss mitigation, or navigating insurance claims. Diagnose account issues, develop resolution strategies, collect documentation and payments, guide customers through servicing processes, maintain accurate records, collaborate cross-functionally, and follow regulatory and internal compliance requirements.

Provides front-line customer support for delinquent mortgage accounts, loss mitigation, and insurance claims. Diagnoses account issues, develops resolution strategies, collects documentation and payments, maintains accurate records, guides customers through servicing processes, and ensures regulatory compliance. Requires empathetic communication, sound judgment, analytical ability, reliability, and customer service experience. Mortgage servicing, collections, call center, GSE, GNMA, and MSP platform experience are relevant.

Resolves written customer complaints and information requests by researching issues, conducting root-cause analysis, and drafting compliant response letters. Manages correspondence pipelines, logs and tracks cases, collaborates with internal teams and stakeholders, and meets CFPB mortgage servicing timelines and service-level agreements. Supports service excellence, continuous improvement, and compliance objectives while maintaining strong customer and business relationships.

Builds and maintains enterprise data warehouse solutions, relational database schemas, ETL pipelines, and automated data processes. Responsibilities include optimizing complex SQL queries, indexing, execution plans, data modeling, governance, system support, and cross-functional delivery. Requires strong SQL, SSIS, data warehouse, and relational database expertise, with preferred experience in Azure Data Factory, ActiveBatch, and Snowflake.

Analyzes mortgage servicing advance data, reconciliations, accounting treatment, recoveries, liquidity forecasts, and reporting. The role develops controls and processes, identifies opportunities to reduce losses and increase income, supports advance funding and securitization, reviews unclaimed funds, and collaborates with Finance, servicing, reporting, claims, and leadership teams.

Develops and maintains enterprise data warehouse solutions, relational database schemas, ETL pipelines, and automated data processes. Optimizes complex SQL queries, indexing, and execution plans for large datasets while supporting scalable data systems. Collaborates with analysts, product managers, QA, developers, and business stakeholders throughout solution design and delivery. Requires advanced SQL, data modeling, governance, SSIS, and data warehouse experience, with Azure Data Factory, ActiveBatch, and Snowflake preferred.

Processes and monitors mortgage insurance and escrow payments, resolves exceptions, maintains payee and servicing data, prepares reports, and provides customer service to borrowers, investors, vendors, and payees. The role ensures compliance with servicing policies, investor requirements, and regulations while identifying process trends, recommending improvements, and supporting special projects.

Maintains accurate mortgage servicing and escrow data, processes timely tax and escrow disbursements, resolves exceptions, researches tax issues, and communicates payment changes to borrowers, payees, investors, vendors, and internal customers. The role prepares exception and portfolio reports, analyzes trends, supports process improvements and special projects, and ensures compliance with servicing policies, investor requirements, and federal and state regulations.