Provides Tier 1 technical support for hardware, software, access, networking, and common business applications. Responds to user requests through multiple channels, troubleshoots Windows/macOS and connectivity issues, performs password resets and device setup, documents incidents in ticketing systems, escalates complex problems, and follows security, compliance, SLA, and customer-service standards.

Supports the operation, maintenance, troubleshooting, security, and deployment of operational technology networks connecting industrial control systems, SCADA environments, and field devices. Configures switches, routers, firewalls, VPNs, segmentation, and access controls; assists with incident response, vulnerability mitigation, patch coordination, commissioning, documentation, and compliance activities. Collaborates with operations, engineering, cybersecurity, and infrastructure teams and travels up to 25% for onsite support.

Configure and troubleshoot DICOM connectivity for radiology and cardiology imaging modalities across hospital locations. Connect imaging devices to RIS/PACS platforms and network infrastructure, update modality service settings, resolve network connectivity issues, and support reconfiguration projects. Work onsite in patient care areas while collaborating with healthcare leadership and client teams.