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Provides HVACR technical support, troubleshooting guidance, customer and employee training, NATE program development, warranty process improvement, product and sales support, and vendor relationship management. Tracks warranty and training metrics, supports field issues without performing repairs or installations, contributes to product mix decisions, and travels up to 50% regionally. Requires five or more years of HVAC field service experience, strong communication skills, analytical ability, and proficiency with Microsoft Office.

Builds and manages strategic relationships with distributors, develops tailored growth strategies, conducts market and operational assessments, facilitates planning forums, supports onboarding, identifies new distributor opportunities, and ensures compliance with distribution agreements and franchise requirements. The role advocates for distributors internally, coordinates cross-functional solutions, tracks action items, and travels approximately 50% to visit distributor partners.

Leads company-wide sales strategy, revenue growth, profitability, forecasting, budgeting, and performance management across multiple locations. Develops sales programs, processes, training, and talent strategies while supporting company-owned stores and strategic accounts. Partners with operations, logistics, marketing, and vendors to align business objectives. Maintains key customer and supplier relationships, monitors market and sales performance, and presents strategic plans to senior leadership. Frequent travel across branch territories is required.

Manage and grow HVAC dealer accounts across an assigned territory by developing business plans, achieving sales and profitability targets, expanding customer relationships, penetrating new accounts, and increasing share of wallet. The role requires consultative selling, territory forecasting, customer presentations, cross-functional collaboration, supplier coordination, and ongoing customer education and support.