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Provide IT support for multiple restaurant launches, coordinating vendors and managing project timelines. Configure computer hardware, software, networks, servers, and network clients while learning new applications and processes. The role requires strong organization, prioritization, planning, and written and verbal communication skills.

Drives national hotel sales growth through outbound prospecting, cold outreach, in-person selling, pipeline management, and Salesforce tracking. Partners with business development and customer success teams to book meetings, close hotel accounts, onboard new partners, exceed sales targets, and expand into new U.S. markets. The role involves frequent travel and hybrid work.

Leads Customer Success Managers across Western markets, overseeing hiring, coaching, performance, resource planning, and team development. Develops customer success processes, SOPs, health scores, and proactive customer journey strategies to improve retention, product adoption, satisfaction, and lifetime value. Uses data and market intelligence to identify growth opportunities, present performance insights, and guide strategic initiatives. Partners with senior leadership and cross-functional teams to drive customer-first execution and scalable success practices.

Supports the Operations Excellence team by managing cross-functional projects, tracking milestones, coordinating stakeholders, maintaining project management tools, gathering operational information, and reporting initiative progress. The role helps improve restaurant opening processes and live operations by promoting efficiency, transparency, alignment, and adoption across the organization.