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Provides on-site systems administration for Department of State environments, managing servers, network equipment, workstations, applications, databases, patches, security controls, backups, upgrades, and configuration changes. Resolves incidents through ServiceNow, monitors system performance, maintains technical documentation and topology diagrams, coordinates projects, and reports operational risks. Requires supporting secure, highly available IT services across customer sites.

Administer and maintain web services supporting Department of State applications and reports at overseas locations. Responsibilities include configuration and change management, patching, security updates, vulnerability remediation, SSL/TLS certificate management, backup and disaster recovery procedures, incident response, troubleshooting, capacity planning, scalability management, documentation, and coordination with government stakeholders.

Manage, deploy, troubleshoot, secure, and maintain enterprise servers, storage systems, storage networks, and backup software across Windows, Solaris, and Linux environments. Design highly available storage systems, monitor utilization, implement upgrades, maintain policies and procedures, refresh data between environments, and support disaster recovery. The role requires DoD cybersecurity compliance expertise, scripting skills, VMware experience, and an active Secret clearance, with occasional travel to government or data center facilities.

Assists cybersecurity engineers and subject matter experts with RMF compliance, security control assessments, and Assess and Authorize activities. Develops and reviews RMF artifacts, evaluates systems for STIG and NIST SP 800-53 compliance using ACAS/Nessus and SCC, manages eMASS packages, interviews stakeholders, and documents security findings. The role requires an active Secret clearance, at least three years of cybersecurity experience, a bachelor’s degree or equivalent, and Security+ certification.

Develop and maintain enterprise monitoring services across hybrid on-premises and cloud environments. Configure monitoring tools, dashboards, thresholds, alerts, and incident routing; analyze infrastructure performance metrics; report on availability, upgrades, and costs; support non-production environments; and align monitoring operations with enterprise strategy, security posture, and federal executive orders.

Provides onsite and remote IT support for GSA users, resolving tickets involving MacBook and Windows systems, software, email, passwords, smartphones, networking, and hardware. Documents resolutions, maintains audit records and metrics, escalates complex issues, supports VIPs and executives, and coordinates with other departments. The role also monitors team productivity and quality, provides customer feedback, and performs software and hardware installation and configuration.

Provides on-site systems administration for Department of State offices. Supports hardware, networks, applications, Active Directory, virtualization, databases, patching, security compliance, backups, upgrades, incident management, configuration changes, monitoring, and technical documentation. Works with the SA lead to maintain system availability, security, and performance while supporting testing, equipment lifecycle activities, and customer IT services.

Leads knowledge management for a Department of State IT services program. Develops and maintains SOPs, knowledge base articles, training materials, technical documentation, infrastructure diagrams, system architecture records, data flows, security policies, and user guides. Ensures documentation aligns with ITIL and government standards, supports modernization initiatives, meets service-level requirements, and remains complete and accurate in approved repositories.

Provides on-site systems administration support for Department of State offices. Installs, maintains, monitors, and secures servers, network equipment, workstations, applications, databases, and virtualization environments. Manages patches, user accounts, backups, upgrades, incidents, service requests, configuration changes, documentation, and system performance. Supports testing, equipment retirement, and compliance with Department of State security policies.

Lead end-to-end Risk Management Framework execution for multiple DoD information systems, including categorization, security control implementation, assessment, authorization, and continuous monitoring. Manage SSPs, SARs, POA&Ms, eMASS documentation, STIG and vulnerability compliance, and ATO packages. Liaise with Government Authorizing Officials and guide technical teams on NIST, DoD RMF, and cybersecurity requirements.