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Manages customer service call center operations, including staffing, scheduling, workflow, performance monitoring, reporting, process improvement, training, coaching, and team development. Leads initiatives to improve operational efficiency, patient acquisition and retention, and departmental performance. Ensures compliance with Medicare, Medicaid, HIPAA, insurance requirements, company policies, and performance standards while maintaining customer-focused service.

Sells and promotes medical supplies and services across an assigned Oklahoma City territory. Develops healthcare provider relationships, manages the full sales process, presents products, maintains account and territory records, monitors market activity, attends industry events, and supports revenue and profit goals. The role requires compliance with Medicare, Medicaid, HIPAA, and insurance regulations while delivering strong customer service and maintaining confidentiality.

Sells and promotes medical supplies and services across an assigned West Virginia territory. Develops healthcare provider relationships, grows accounts, manages the full sales process, attends industry events, monitors market activity, maintains territory records, controls expenses, and supports patient access while complying with Medicare, Medicaid, HIPAA, and insurance requirements.

Supports product vision, roadmap, release planning, backlog management, and feature prioritization. Collaborates with Product Managers, Scrum teams, and departmental stakeholders to translate strategy into requirements and sequenced development work. Coordinates cross-functional product activities, gathers feedback, conducts stakeholder interviews, and communicates objectives. Ensures compliance with healthcare regulations, supports quality improvement, and helps deliver technology products and business process solutions.