Leads Westpac NZ’s technology operations, service management, resilience, and business applications functions. The role develops reliability strategy, improves operational excellence, oversees incident and service management, sponsors application roadmaps, strengthens risk and recovery capabilities, and leads transformation across large technology teams. It also requires executive stakeholder engagement, vendor governance, operational performance oversight, and strategic technology leadership.

Provides strategic technical leadership for the Cards domain, defining target architecture, engineering standards, technology roadmaps, and resilient platform solutions. Oversees card issuing, servicing, payments integrations, digital wallets, authentication, fraud controls, APIs, events, and operational resilience. Influences enterprise decisions, vendors, and stakeholders while mentoring technical leaders and driving modern engineering practices such as cloud, DevOps, automation, observability, CI/CD, and testing.

The job description is a generic template and does not provide specific responsibilities, qualifications, or duties for the Senior Business Analyst role. It highlights Westpac’s employee benefits, hybrid work arrangements, career development opportunities, banking benefits, leave options, and wellbeing support.