Assist customers by phone and email, troubleshoot account issues, schedule appointments, generate and qualify leads, maintain CRM records, and prepare follow-up marketing materials, proposals, and quotes. The role requires strong customer service, communication, organization, multitasking, and computer skills in a fast-paced, on-site environment.

Provides administrative support to laboratory managers and analysts by receiving, logging, reviewing, processing, and distributing environmental samples. Maintains chain-of-custody records in LIMS, performs sample quality control, coordinates shipping and receiving, enters analytical data, prepares reports and invoices, and supports timely client reporting. Acts as a liaison between clients and laboratory staff while responding to questions and managing administrative tasks in a high-volume environment.

Provides administrative support in an environmental laboratory by receiving and logging samples, reviewing paperwork, maintaining sample integrity, coordinating shipping and custody transfers, entering analyst data, preparing reports and invoices, and communicating with clients and laboratory staff.