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The Senior Sales Manager drives group hotel business from prospecting and lead generation through contracting, turnover, and account development. Responsibilities include managing high-value accounts, developing proposals, conducting sales presentations and property tours, negotiating rates and contracts, maintaining the sales pipeline, achieving room-revenue and room-night goals, and building long-term client relationships. The role partners with Revenue Management, Catering, Operations, and hotel leadership while supporting commercial strategy and team development.

Develops and executes talent management, learning, leadership development, and employee engagement programs for a luxury resort. Responsibilities include designing training, facilitating sessions, managing learning platforms and records, evaluating outcomes, coaching leaders, supporting high-potential talent, coordinating mentoring and cross-training, and ensuring compliance with brand and operational standards. The role also assists with recruiting and other HR tasks.

Generates group, conference, and event sales for a new hotel and conference center. Develops sales strategies, prospects and manages corporate, university, association, and social accounts, prepares proposals, conducts site inspections, supports event execution, and represents the property at trade shows and networking events. Uses Delphi or other CRM systems to track client relationships and repeat business while supporting revenue goals, market analysis, and annual sales planning.

Supports hotel Human Resources operations, including employee customer service, recruiting and onboarding, diversity outreach, communications, employee initiatives, reporting, invoice processing, training, benefits administration, employee relations, compliance tracking, and confidential information management. The coordinator also assists with onboarding events, work experience programs, employee surveys, departmental development, and adherence to employment laws and HR policies.

Drive group, corporate, meeting, and event sales for a full-service hotel. Responsibilities include prospecting, client relationship management, proposals and contracts, group coordination, site tours, revenue development, sales-system administration, and post-event follow-up. The role partners with hotel operations, catering, revenue management, and leadership to secure business, maximize room and meeting revenue, ensure accurate booking details, and deliver strong client and guest experiences.

Processes accounts receivable transactions, invoices, payments, adjustments, and account reconciliations. Monitors overdue balances, follows up on collections, reviews guest and group billing documentation, resolves discrepancies with internal departments, maintains collection records, and assists with month-end closing and aging reports. The role requires accounting knowledge, accuracy, organization, communication skills, and proficiency with Excel and financial systems.

Execute integrated marketing campaigns for Arizona Biltmore across digital, social, email, web, paid media, Hilton and LXR channels. Support brand stewardship, food and beverage marketing, local partnerships, content production, eCommerce accuracy, campaign launches, marketing calendars, and performance reporting. Develop revenue-driving campaigns for rooms, dining, spa, events, and resort experiences while maintaining luxury hospitality brand standards and strengthening local market demand.

Oversee all financial planning, accounting, reporting, budgeting, forecasting, cash flow, payroll, audits, and internal controls for a new hotel and conference center. Establish pre-opening financial procedures and systems, manage compliance, prepare ownership reports, monitor performance indicators, and partner with executive and corporate stakeholders. Recruit, train, and lead the finance team while providing strategic financial guidance to support hotel operations and growth.

Develops local negotiated accounts and small-group business under 35 peak rooms for a luxury resort. Responsibilities include prospecting, account management, rate negotiation, proposals, site inspections, client relationship development, pipeline management, and closing business. Partners with revenue management, marketing, catering, conference services, reservations, and operations to achieve room revenue, occupancy, ADR, RevPAR, and ancillary revenue goals. Maintains sales records, analyzes production and conversion metrics, and reports performance to leadership.

Develop and grow corporate group and catering business for a hotel by prospecting accounts, managing client relationships, converting leads, selling guestrooms and event services, preparing proposals and contracts, coordinating events, maintaining CRM pipeline data, and meeting sales goals. The role partners with revenue management and hotel operations, conducts hotel tours, represents the property at networking events, and strengthens weekday occupancy and corporate revenue.