Support customers with cloud strategy, hybrid and cloud-native infrastructure design, infrastructure as code, application redesign, and DevOps implementations. Provide technical coaching for Azure and AWS, research emerging cloud technologies, automate operations, pilot new solutions, and collaborate within distributed agile teams.

Provide advanced support for enterprise collaboration and workplace applications, resolving customer and DevOps issues beyond first-level support. Document solutions through multimedia knowledge bases, deliver customer and peer training, streamline deployments, and develop automated service-healing procedures. The role also contributes to technical blogs, white papers, and case studies while collaborating with globally distributed teams and supporting Microsoft, IBM, Atlassian, Slack, and AWS technology environments.