Manage import shipments from booking through delivery, coordinating documents, customs clearance, customer updates, invoicing, and shipment tracking. Maintain accurate CargoWise records, ensure tariff and SOP compliance, perform job costing, prepare operational reports, and resolve transit or documentation issues. Provide customer service and support junior team members while managing multiple time-sensitive logistics processes.

Develop new business and manage client relationships for freight forwarding and logistics services across the Indian market. Promote air and ocean freight, warehousing, customs clearance, and logistics solutions; analyze competitors and pricing; meet sales targets; coordinate with overseas agents and operations teams; resolve customer issues; and represent the company at industry events. Travel within India and internationally as required.

Drive new business development and client growth within India’s freight forwarding and logistics market. Build long-term customer relationships, promote air and ocean freight, warehousing, customs clearance, and logistics services, and achieve sales targets. Conduct market and competitor analysis, develop pricing and sales strategies, collaborate with overseas agents and operations teams, resolve customer issues, and represent the company at industry events. Travel within India and internationally as required.